If it's an emergency
If the problem means there's a risk to safety, security or health, we'll treat it as an emergency.
We'll make it a priority, and get to it as soon as possible.
You should report an emergency by calling us on 0330 1234 034.
If you rent your home
You can request a repair right away using the start now button on this page.
You'll need to sign in first.
Our team will then look at your request and book you an appointment to get it fixed as soon as possible.
You may be able to fix some common issues without waiting for an appointment. See our 'how to guides' for more information.
If you own your home
First, you'll need to check what repairs you are responsible for. Once you have checked, you can continue to report your repair.
